Frequently asked questions
Are children allowed?
The Petuh is an adults-only property. Therefore, we regret that we cannot accommodate children under the age of 16.
Where can I get the best rate?
Right here: thanks to our best price guarantee, you'll never pay more with us than anywhere else. Learn more: Best Price Guarantee.
What are your cancellation terms?
That depends on the rate you choose. With the “Flexible Rate” you pay at the hotel and can cancel free of charge until 12 noon on the day before arrival; after that, or in the event of a no-show, we charge the first night. The “Best price” rate is our lowest price: it is paid in full when you book and cannot be cancelled or changed. If you book through a third party, their cancellation terms may differ.
Is breakfast included?
Yes, in every rate. The northern German supper is included too.
What time can I check in?
Check-in is guaranteed from 3 p.m. An early check-in from noon is available for a €30 surcharge.
What time do I need to check out?
On your departure day, the room is yours until 11 a.m. Want to stay longer? Book a late check-out until 2 p.m. for €50.
When is reception staffed?
Our team is on site in person daily from 8 a.m. to 8 p.m. You can reach us by phone around the clock.
Can I arrive after 8 p.m.?
Yes. Check-in after 8:00 p.m. is possible. Please contact us by 8:00 p.m. so we can make arrangements for your late arrival.
Is there Wi-Fi?
Yes, high-speed internet is available free of charge throughout the hotel.
What payment methods do you accept?
We accept EC cards (Girocard), Visa, Mastercard and American Express. If you book the “Best price” rate on our website, you can also pay with PayPal. For security reasons, we don’t accept cash.
Can you store my luggage?
Of course, just ask at reception.
Can I bring my dog?
Yes, we are happy to accommodate dogs upon prior notice and in select rooms. We charge a flat cleaning fee of €25 per day.
Where can I park?
We have six private parking spaces right next to the house (€19 per night). Please make a reservation in advance. If they're full, the Hafenspitze parking lot is available 24/7, just 100 meters away.
Can I charge my electric car?
Yes. Fifty metres from the house, Stadtwerke Flensburg operates a rapid charging station with six charging points. No registration is required and you pay by credit card. While your car charges, parking there is free for two hours.
Can I have breakfast without staying?
Of course, every day at 22,90 € per person. We ask for a short table reservation so we can keep a seat for you.
Can I give a voucher as a gift?
Of course. In our voucher shop (in German) you choose breakfast or an amount and receive the voucher as a PDF right after payment. We are also happy to issue a printed voucher at reception.
Is there a lift?
Yes. All rooms can be reached by lift.
Do you have an accessible room?
Yes, one Le Classique room is on the ground floor and has reduced barriers. If your mobility is limited, please call or write to us before booking so we can check together whether the room suits your needs.
Can I smoke at the hotel?
The Petuh is a smoke-free hotel. Smoking is permitted only in the designated outdoor areas. A fee will be charged for non-compliance.
When is supper served?
Every day from 17:30 to 19:00 in the Klönschnackstube, at no extra charge and without booking.
Do you have a restaurant?
No, but we have the best recommendations in town. In the evening we serve a traditional northern German Abendbrot, and our favourite restaurants are within walking distance.